This website is operated by Sprout Vitamins, with the registered address 220 Collins St, Level 8, 805, Melbourne VIC 3000.
ATTENTION: This is a legal agreement ("Agreement") between You, the individual, company or organization ("you", "your", or "Customer") and our website ("we", "our", "Company"). By ordering, accessing, using or purchasing any product ("Product") through this website, you agree to be bound by this Agreement. We reserve the right to change, add, modify or remove portions of this Agreement at any time without notice. It is your responsibility to review these terms before using the website or purchasing products.
IT IS STRONGLY RECOMMENDED THAT YOU REVIEW THIS DOCUMENT IN FULL BEFORE ACCESSING, USING OR BUYING ANY PRODUCT THROUGH THE WEBSITE AND PRINT A COPY FOR YOUR RECORDS.
Please carefully read the following terms and conditions. By purchasing any product from our website, you agree and are bound to these terms.
This Agreement governs your use of the website and any subscription product or service offered for sale by our website.
The right to use any product or service offered is personal to you and is not transferable to any other person or entity. We reserve the right to make changes to the website, policies and these terms at any time without notice.
These products are not intended to diagnose, treat, cure or prevent any illness or disease. Consult your physician for diagnosis or treatment. Use herbs and supplements as instructed and monitor for allergic reactions. Results are not typical and individual outcomes may vary.
The information on this website is provided for informational purposes only and is not intended to diagnose disease, prescribe treatment or replace licensed medical advice.
If any individual uses information presented on this website without approval from a licensed medical practitioner, that individual assumes full responsibility.
This website neither endorses nor guarantees the accuracy or reliability of any opinion, advice or statement published on the website. Under no circumstances shall we be liable for any loss or damage caused by reliance on website content.
You are responsible for evaluating the accuracy, completeness and usefulness of any information. Please seek professional advice regarding health, financial or lifestyle matters.
You agree to defend, indemnify and hold harmless our website, affiliates, directors, officers, employees and agents from all claims, liabilities, damages and expenses, including legal fees, arising from your use of the website, products, memberships or services.
Prices displayed include GST.
We offer expedited shipping on all orders. Packages generally arrive within:
Standard shipping and handling are included in listed prices. Shipments are not sent on Saturdays, Sundays or public holidays. Packages are shipped with insurance and delivery is guaranteed. If a package is lost, stolen, damaged or not delivered, we will reship at no cost. Arrival dates and times are not guaranteed.
All orders are secured by a 60-Day Satisfaction Guarantee. If you are unhappy for any reason, you may return the unused portion for a full refund.
To request a return, contact us via live chat, phone or email for instructions and a return merchandise authorisation number. Return shipping costs are the customer’s responsibility. Packages received without authorisation or after the 60-day period are not eligible for refund.
Once received at our warehouse, refunds are processed within 48 hours. Banks may take 3–5 business days to post funds.
We are available 24/7 via live chat, phone and email.
Phone: +61 8 6149 7530
Email: support@sprout-vitamins.com
For fastest service, contact us through live chat on our website.
Approximately 5 days before supplies are depleted, you may receive a refill notification email. A new order may be prepared using the same quantity and same price as your original purchase.
Shipping is free. You may cancel anytime before the refill date by replying to the email or contacting support. Each refill is covered by the 60-Day Satisfaction Guarantee.
After placing an order, promotional or add-on offers may appear on the confirmation page or by email. These may include discounted products, upgrades or express shipping. If accepted, charges are processed as a second transaction. We aim to ship add-on purchases within 24 hours in the same package whenever possible.
Charges may appear on your credit card statement as:
Vital +61 8 6149 7530
Sprout Vitamins
220 Collins St, Level 8, 805
Melbourne VIC 3000
Before using any dietary supplement or wellness product, research it thoroughly and consult your doctor or pharmacist. If you use prescription medication, have medical conditions, are pregnant or nursing, seek professional advice before use. Supplements may interact with medications or existing health conditions.
We reserve the right to file complaints with appropriate local and federal authorities regarding fraudulent activity. All activity and IP address information may be monitored and used in civil and/or criminal proceedings involving fraud or theft.
If you require bulk orders or custom arrangements, contact our support team by email, live chat or phone. We cannot guarantee all requests but will attempt to accommodate whenever possible. Calls may be recorded and archived for quality assurance.
These Terms are governed by the laws of Australia. You must comply with all laws and regulations of the destination country for products ordered. We are not liable for any breach of such laws by you.
This Agreement sets forth the entire agreement between the parties. You acknowledge that you have reviewed this Agreement in full, understand its contents, and had the opportunity to seek independent advice.